Frequently asked questions

Upload your artwork (a PDF or photo of a label, pouch, sachet, carton or tub) and Rocky checks it against GB food supplement law: every mandatory particular, the supplement statements, the nutrient table and %NRV, allergen emphasis, health and nutrition claims against the GB register, vitamin and mineral forms against the permitted list, safe upper levels, required warnings, additives, herbal ingredients that could make it a medicine, protected species, and the minimum text size, measured from your PDF. Each finding comes with the rule behind it and a suggested fix, and problems are marked on your artwork.

Great Britain, Northern Ireland or the whole UK on one label, including the Northern Ireland address rules and the differences under the Windsor Framework. If your label also carries a US Supplement Facts panel, choose "Great Britain and the US" and we check it works alongside the GB label. European Union checks are in beta: they cover the harmonised EU rules and list the country-by-country rules to confirm. Draft label text can also create a draft US Supplement Facts panel.

Rocky checks more than 60 official sources every night, including legislation.gov.uk, the FSA, DHSC, MHRA, the GB claims register, the EU claims register, EFSA, RASFF and the FDA. When something changes that affects a label you've checked, we email you.

Usually a few minutes. You can leave the page and come back; the report is saved in My checks.

Yes. Your first 2 checks are free and show the overall result and how many problems Rocky finds, and in which areas. Buy a pack to unlock the full report. See pricing.

Yes. Every unlocked report downloads as a PDF with the marked-up artwork, and you can create a private share link for your designer, manufacturer or client, which you can switch off at any time.

Use Draft label text in the app. Enter your formulation and Rocky checks the forms, safe levels and claims, then drafts the mandatory label text for your designer. It's free for signed-in users.

No. ProofMyLabel is an automated pre-check that catches problems before you print. It isn't regulatory sign-off or legal advice, and the business selling the product stays responsible for its labelling. For complex questions, speak to a food law specialist or your local Trading Standards service, which can give advice through Primary Authority.

Yes. Your artwork and reports are only visible to your account, unless you create a share link. Everything is sent over encrypted connections and stored encrypted with Cloudflare. We use a small number of processors to run the service, listed in our privacy policy, and Anthropic, which provides the AI that reads your label, doesn't use data sent through its API to train its models.

Yes. Close your account in the app and your artwork, reports and account details are deleted overnight. Payment records are kept for 6 years because tax law requires it.

Not the product itself: food supplements don't need approval before sale, unlike medicines. But your business must register with your local authority as a food business at least 28 days before trading, and some ingredients, such as novel foods, need authorisation before they can be used.

A food supplement adds nutrients or other substances to the normal diet in measured doses. A product is a medicine if it's presented as treating or preventing disease, or if it works through a pharmacological action, whatever it's called. Some herbal ingredients are medicinal at certain levels. Read food supplement or medicine?

Mandatory information needs an x-height of at least 1.2 mm, or 0.9 mm if the largest surface of the pack is under 80 cm². Try our x-height checker; a full check measures the text on your PDF.

Only if it's on the GB register and your product meets its conditions. Claims for botanicals still under review ("on hold") can be used only in limited circumstances, and plenty of claims on shelves are simply non-compliant. Search the health claim finder.

Natasha's Law covers food that's prepacked for direct sale, such as sandwiches made and packed on the premises. Most supplements are fully prepacked, so they follow the standard allergen rules instead: every one of the 14 allergens emphasised in the ingredients list. See allergen labelling.

Yes, if it's true. "Gluten-free" has a legal limit of 20 mg/kg. "Vegan" has no legal definition, but must not mislead, so check capsule shells, vitamin D3 and processing aids. Read dietary claims.

Trading Standards can ask you to change it, issue an improvement notice, stop sales or, in serious cases, prosecute. Undeclared allergens or unsafe ingredients can lead to a recall, and marketplaces can remove listings. It's far cheaper to fix the artwork before printing.

Whenever the formula, supplier, claims or pack format changes, and at least once a year. ProofMyLabel emails you if a rule change affects a label you've already checked, so you know when a review is due.